Hickock Boardman Benefits

Friend us on FacebookFollow us on TwitterConnect on LinkedIn

Strategic Onboarding Using Technology to Create an Exceptional Employee Experience

Most people would agree that the onboarding process for new hires is a crucial step to ensure a successful start for employees. An exceptional onboarding experience helps the new employee understand priorities and expectations as well as understand workplace norms and how things get done. So why then do 36% of employers still not have a structured onboarding process in place? The simple answer is that HR and managers don’t have the time to give every new hire the attention they need to succeed in their new role.

Most onboarding processes focus on setting up a new employee for payroll, benefits, and in the myriad of other systems in their new organization on their first day of work. This is not the best first impression and does not assist the employee with what really matters – assimilating into the culture of the organization and quickly becoming productive. To help make the onboarding process more efficient, manageable, and to keep the focus on what matters most, many organizations have implemented an onboarding technology solution.

Here are four key reasons to consider implementing onboarding technology:

Mobile-friendly forms

Onboarding software is technology that assists an organization with facilitating a smooth transition for new hires. Onboarding or “pre-boarding” technology is beneficial because it engages the new hire weeks before they start their new job. Not only can pre-boarding eliminate the need for the new hire to complete tax and benefits forms on Day 1, which is a waste of valuable time, the organization is able to communicate important instructions, introduce new hires to their new teammates, and schedule their Day 1 agenda. With payroll formalities, benefits enrollment, compliance documentation, and background verification out of the way, Day 1 for your new hire can be focused on connecting, conversing, and ensuring an exceptional employee experience. Not only does onboarding technology help HR be more efficient, it can save the organization cost due to any non-compliance


Just like any software, onboarding technology is a great way to automate the tracking of your new hire’s progress through the onboarding process. Many onboarding solutions have introduced assessments to measure the efficacy of the individual’s onboarding. This functionality removes the need for managers to fill out reports and other paperwork and can save precious minutes and hours in a day. The automation of data collection also ensures consistency in record keeping and doesn’t allow for the new hire to progress unless the current stage is completed and all benchmarks are completed to the organization’s standard.


Digital training; communicate expectations and cultural norms using video

Onboarding should be focused on the new hire’s experience including making connections to the new team and leadership to help them begin to develop networks and relationships. The goal is to bridge the gap between hiring and becoming a productive employee. Because the information supplied to the new hire is automated, the messaging around the organization’s goals, expectations, and culture is clear. Clarity in messaging about the organization’s vision, mission, values, and expectations goes a long way to set up your new hires for success in